Elarabet Casino Data Protection

At Elarabet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our services at elarabet.com. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your data.

Who We Are

We operate the Elarabet online casino at elarabet.com, offering a wide range of gaming products including slots, live dealer games, roulette, video poker, and progressive jackpots. Our platform serves players across multiple jurisdictions where we are licensed to operate. As the data controller, we are responsible for ensuring that the personal information you provide is handled lawfully, fairly, and transparently in accordance with applicable data protection legislation, including GDPR where relevant.

Information We Collect

When you register for an Elarabet casino login or interact with our services, we may collect the following categories of personal data:

• Full name, date of birth, and contact details including email address and phone number
• Residential address and country of residence
• Username and password created during the Elarabet login process
• Payment details such as card numbers (masked), e-wallet identifiers, and crypto wallet addresses used for deposits and withdrawals
• Identity verification documents submitted during our KYC process
• Device information, IP address, browser type, and operating system
• Gameplay data including session history, wagers placed, bonuses claimed, and transaction logs
• Communications you send us via live chat, email, or any other support channel

How We Use Your Information

At Elarabet Casino, we use the data we collect for a range of essential and operational purposes. Our use of your information is based on one or more lawful grounds, including contractual necessity, legal obligation, legitimate interests, or your explicit consent.

• To create and manage your player account and authenticate your Elarabet casino login
• To process deposits and withdrawals using payment methods including Visa, MasterCard, Apple Pay, Google Pay, Bank Transfer, and CoinsPaid crypto payments
• To verify your identity through our mandatory KYC and AML procedures before processing payouts
• To deliver and administer our Elarabet casino bonus offers, free spins, promo codes, and loyalty rewards
• To personalise your experience on our platform and recommend relevant games or promotions
• To comply with our legal and regulatory obligations under applicable gambling and anti-money laundering laws
• To detect and prevent fraudulent activity, unauthorised access, and problem gambling behaviours
• To respond to your queries through our 24/7 customer support team
• To send you service-related communications and, where you have opted in, marketing messages about our Elarabet casino promo offers

Cookies and Tracking Technologies

Our Elarabet platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. These include session cookies necessary for the platform to function, as well as analytics and preference cookies that help us understand how players interact with our services. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

KYC Verification and AML Compliance

We are required by law to verify the identity of all players before processing withdrawals, and in some cases before other account activities. As part of our KYC process, we may request government-issued identification, proof of address, and proof of payment method. We take our anti-money laundering obligations seriously and may be required to share information with regulatory authorities in certain circumstances. All documents submitted to us are handled with strict confidentiality and stored securely using 128-bit SSL encryption and PGP protocols.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in delivering our services. These include:

• Payment processors and financial institutions handling your transactions
• Game software providers integrated into our casino platform
• Identity verification and fraud prevention services
• Regulatory and licensing authorities as required by law
• IT infrastructure and cloud hosting providers under strict data processing agreements
• Customer support technology providers

All third parties we engage with are required to handle your data in compliance with applicable privacy laws and our contractual requirements.

Responsible Gaming and Data Use

At Elarabet, we are committed to promoting safer gambling. We use your account data to identify signs of potentially harmful gambling behaviour and to apply appropriate responsible gaming tools, such as deposit limits, reality checks, and self-exclusion options. If you contact us to request a temporary closure or permanent self-exclusion, we will retain your details on a restricted list to prevent re-registration during the applicable period.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In many jurisdictions, we are required to retain financial and identity records for a minimum of five years following account closure. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention procedures.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by our Elarabet Casino platform:

• The right to access a copy of the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request erasure of your data where it is no longer necessary for the purposes for which it was collected
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team, who are available 24 hours a day, seven days a week. We will respond to all verified requests within the timeframe required by applicable law.

Security Measures

We protect your data using industry-standard security measures including 128-bit SSL encryption, PGP key protocols, and secure server infrastructure. Our platform uses RNG-certified games and operates under strict AML and KYC controls. While we implement every reasonable precaution to safeguard your information, no online transmission can be guaranteed to be completely secure, and you access our services at your own risk in this regard.

Restricted Countries

Our services are not available in all regions. We do not knowingly collect or process personal data from individuals located in countries where access to our platform is restricted. If you are accessing our site from a jurisdiction where online gambling is prohibited, you must cease using our services immediately. A full list of restricted territories is available in our Terms and Conditions.

Minimum Age Requirement

We do not knowingly collect personal data from anyone under the age of 18. Our services are strictly intended for adults aged 18 and over. If we become aware that we have collected information from a minor, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Elara Bet, please do not hesitate to reach out to our support team. We are available around the clock to assist you and are committed to addressing all privacy-related enquiries promptly and transparently.